Client Relationship Consultant (CRC)The Client Relationship Consultant (CRC) is primarily responsible for establishing relationships through engaging with prospective clients and existing clients. Through these engagements, the CRC will be expected to generate new business by identifying prospective clients' needs and infiltrating their existing client base for cross-service/solution initiatives. The CRC will also be expected to maintain relationships with their existing client base through the implementation of various Client Relationship Audits (CRA) to ensure high levels of client satisfaction, thereby maintaining client retention ratios. The CRC is ultimately responsible for increasing new clients within their territory/region both in number and value whilst ensuring product saturation within the allocated client base.Duties & ResponsibilitiesYou are responsible forInclusive of, but not limited to:Providing Compliance SolutionsKey Account ManagementMarket and Industry ResearchNetworking and Marketing Including via Professional and Social Media PlatformsLead GenerationReportingDesired Experience & QualificationYou'll need a customer-first mindset and the following skills to succeed in this role:- 3 – 5 years of experience working in a professional sales environment offering solutions, business to business with experience in the following:Marketing and selling of professional consulting products & servicesDevelopment of client relationship strategies for sales and retentionDevelopment of client satisfaction strategies and measurement toolsPreparing of budgets, business proposals and client presentationsWorking on client relationship management (CRM) software/systemsNetworking and building of pipelines in accordance with sales velocity formulasClient resolutions and acting as the first line of contact for client enquiries, needs or concernsKey Account Strategies and ManagementPackage & RemunerationSalary: R 20 000 - R30 600 CTC (Dependent on experience)Benefits: Cell phone, Internet, Laptop + Excellent Career Growth as well as a great Commission Structure.
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