Client Relationship AdvisorAon South Africa is recruiting a Client Relationship Advisor in our Commercial department, based on a hybrid basis at our head offices in Sandton. The purpose of the role is to maintain, retain and service clients by improving day to day client relationships including servicing their portfolios. Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look likeResponsible for being the primary point of contact for clients Responsible for the entire client life-cycle, including renewals, endorsements and/or cancellations. Works with High Volumes Sales on new business Responsible for maintaining and improving client satisfaction, retention, revenue and profitability Responsible for organic growth including upselling and cross selling Ensure high quality and efficient delivery of all client servicing, administrative and transactional activities Responsible for the renewal process which includes pre-renewal, negotiating terms with insurers and present renewal terms to the client Works with the admin team to finalise the renewal documents Negotiates with insurers on any discounts, following requests from clients Manages and facilitates the cancellation process and creates the necessary refunds where applicable Responsible for answering calls in the contact centre and assisting clients Responsible for credit control Skills and experience that will lead to successQualifications. A minimum of Grade 12 or equivalentA Bachelor's degree is preferableMust be registered as a representative with the FSCA in terms of the FAIS ActMust be registered as a licentiate with the IISAKnowledge. Excellent knowledge of policy wordingsA comprehensive knowledge of the South African and international short-term insurance markets will be advantageousAn in-depth strategic knowledge of industry and business strategies and company goals will be advantageousComputer literacy with advanced know-how in MS Word and ExcelSkills and Attributes. Advanced analytical, technical and problem-solving skills and abilitiesAbility to communicate effectivelyGood interpersonal and organizational skillsAbility to work effectively in and with teamsExperience. Have a minimum of 2 - 3 years' experience in a similar or related roleHow we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ****** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #li-hybrid 2533534
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