Client Manager

Job title : Client Manager
Job Location : Gauteng, Johannesburg

Deadline : December 27, 2024

Quick Recommended Links


Jobs by Location
Job by industries

Responsibilities: Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. Build and maintain strong relationships with clients, developing a deep understanding of their needs, challenges, and goals. Collaborate with other internal teams to ensure smooth client onboarding and ongoing account management. Identify and capitalize on opportunities to upsell and cross-sell products or services to existing clients. Manage and track client engagement and satisfaction, proactively addressing any issues or challenges that arise. Prepare and present regular reports on client performance and revenue growth to management. Stay up to date with industry trends and best practices to continuously improve client management strategies. Develop and execute client retention and expansion strategies, with a focus on achieving revenue targets and increasing customer lifetime value. Ensure all client communication and documentation is accurate, complete, and compliant with company policies and regulations.
Technical and Professional Expertise: Degree (preferred not required) Some experience in client management or account management. Excellent communication and interpersonal skills. Strong organizational skills, with the ability to manage multiple clients and projects simultaneously. Experience with Excel or Google Sheets. Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail

Customer Service  jobs