Reporting To: Client Services ManagerPurpose of the Role: To provide a link between Company and its residents within a specific complex.To achieve this, you will be responsible for the day-to-day operational activities within the complex such as, but not limited too – assisting prospective tenants with viewings, introducing new tenants to their units by conducting inspections and by escalating tenants' queries through to the relevant reporting lines.Minimum Requirements: Grade 12/Matric CertificateDrivers licenceWork Experience:2-3 years building and maintenance management1- year customer service experienceKey Peformance Areas: Operational requirements:Execute daily tasks and work instructions according to relevant Procedures.Client Services Management:• Show vacant units to prospective tenants• Conduct handover, pre-exit and final inspections with tenants• Carry out House visits-20 a month• Address minor transgressions of house rules• Report suspected sub-letting to Client Services• Report abscondments to Client Services.• Check that all vehicles display their access disc. Report non-adherence to the Tenant Liaison Officer.• Place stickers on abandoned vehicles and report to Client Services• Distribute tenant correspondence including newsletters.• Check that vacant units are ready for occupation• Resolve minor tenant enquiries where possible or escalate to Tenant Liaison Officer• Report any social issues to Client Services• Facilitate a positive social climate within the complex through regular (formal & informal) engagement with tenantsMaintenance Management: • Regular inspection of building and grounds identifying items for repair• Report all maintenance matters on common property to maintenance office• Direct tenants to report all internal flat maintenance matters to maintenance office for works order to be issued• Facilitate access to flats for maintenance tasks to be undertakenComplex Wellness: • Ensuring that the cleaning and gardening tasks/activities are being completed to the required standard• Ensure that requisite cleaning equipment is fully functional and sufficient chemicals are on hand• Report equipment that needs repair / replacement• Ensure sufficient food supply is always availableUtilities / Credit Control Support: • Distributing arrear / demand letters and basic engagement with tenants regarding implications and realities of credit control processes• Under guidance from Finance engage with tenants that are in arrears and encourage them to visit the office to make the necessary arrangementsStaff Management: • Monitor and review staff outputs• Monitor and review the overall wellness of our complex• Perform all duties, within your vocational abilities, as requested • Ensure effective communication with internal departmentsCommunity Initiatives: • Manage CSI activities in line with OHHAs mainstreaming plans• Attract new and engage with current volunteers involved in the CSI programmes• Attend meetings and events to assist with the guiding of current and new CSI programmes• Relate & promote a customer friendly environment in all developmentsFinancial:• Ensure effective cost saving and waste elimination• Meet output requirements, while containing expenditure• Ensure control and approval of expenses in accordance with the company approvals frameworkHuman Resources:• Familiarise yourself with and always act in accordance with the company's policies and procedures• Promote diversity, equal opportunity and fair treatment in the workplace• Ensure consistent adherence to & application of the company's disciplinary code, grievance procedures and relevant legislationQuality Compliance• Comply with Quality requirements as outlined by the company Procedures and Written Instructions in all tasks and activities• Ensure that the required procedures and Quality standards are adhered to• Ensure high quality standards of work are always adhered to• Complete all documentation timeously and accurately• Comply with Quality requirements as outlined by the company Procedures and Written Instructions in all tasks and activitiesSafety, Health & Environmental:• Carry out any duty or requirement imposed on the company by the OHS Act• Ensure that the requirements of the OHS Act are complied with by every person under your supervision• Ensure that reasonably practicable steps are taken to identify, manage or eliminate any hazards or potential hazards to the safety or health of employees• Report any unsafe or unhealthy situations to the Managing Director
