Job Introduction: Client Liaison OfficerG4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Client Liaison Officer based at our operations in DurbanReporting to the Branch Manager, this role is responsible for dealing with branch in-house and external enquiries relating to missing payments, collections and cash processing.The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit.
The incumbent will be expected to be results driven and to live the values of the organisation.Role Responsibility:Handling queries from clientsConduct drop safe investigations by analysing documents in relation to drop safe.Load capitec informationProvide feedback of investigation to BSOInvestigationsInvestigate through all measure the clients queries on late EFT/AllocationsInvestigate -Use Eviper, compass, float recons, access to banking, reconciliationsProvide opinions in investigationsDo reconciliations for clientsInvestigate crew missing bagsCollect data and use it to handle client concernsHealth and safetyParticipate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.Participate in safety forums created by company for example safety meetings and safety talksReport all safety incidents to the relevant peopleDiscuss all safety incidentsFollow-up on any activities assigned through safety meeting/committee/representative/managementAttend safety education and refresher programmesComply with safety policies and procedures at workplaceDistribute safety information as and when requiredWear protective clothing all the timeThe Ideal Candidate: Minimum qualification Grade 12CIT environment ExposureComputer literacy KnowledgeKnowledge of G4S standard operating proceduresSouth African security legislationG4S Operational Policy and proceduresG4S HR Policy and proceduresHealth and SafetyCit knowledgeInvestigationProject ManagementReport writing SkillsComputer literate - ability to work on Excel, MS Outlook, Word, Power point, InternetCommunication (written and verbal)Sharing and cooperatingCustomer ThinkingPeople orientedTeam workPositive interpersonal skillsStrong risk management and investigations skillsCustomer Service and liaisonAssertive and self confidenceListening skillsCounseling skills AttributesWork under pressureDealing with changing circumstancesAttention to detailDelivering great customer serviceInquisitive mindWe welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage