Client Liaison Officer / Call Centre Agent

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Job detailsHere's how the job details align with your profile.Job typeFull-timeLocationGauteng, GautengFull job descriptionDuties and ResponsibilitiesPrepare and distribute detailed monthly, quarterly, and yearly reports to Campus Manager.Provide required information and documents to clients.Support and assist other management teams.Provide feedback to management on areas of improvement.Recommend implementation of enhanced processes.Plan and schedule monthly meetings with Management.Collaborate with clients to identify and implement value-added services.Assist in maintaining Management Documentation.Greet and welcome guests as soon as they arrive at the office.Direct visitors to the appropriate person and office.Answer, screen, and forward incoming phone calls.Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).Provide basic and accurate information in-person and via phone/email.Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).Order front office supplies and keep inventory of stock.Update calendars and schedule meetings for the Campus Manager.Attend and arrange networking events.Liaise with key role players in the business environment.Ensure all documentation and communication are done according to the company's quality management system policies and procedures.Prepare boardrooms prior to bookings as per meeting requirements.Administer and support proposals and presentations.Effectively plan and coordinate events, workshops, and conferences on behalf of the Campus Manager.Monitor the use of corporate purchasing and credit cards.Set up and arrange meetings with potential clients.Act as hostess when visitors visit the site.Handle internal and external communication.Maintain a filing system for the Campus Manager.QualificationsTertiary qualification in Public Relations will be to your advantage.Computer literacy – Microsoft Office Word, Excel, and Outlook.3 – 5 years of experience directly related to the duties and responsibilities specified.Personal abilitiesProficiency in Microsoft Office Suite.Professional attitude and appearance.Solid written and verbal communication skills.Ability to be resourceful and proactive when issues arise.Multitasking and time-management skills, with the ability to prioritize tasks.
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