Client Liaison Consultant

As a Client Liaison Consultant, you will play a crucial role in ensuring client satisfaction. Providing exceptional and professional client service to ensure all processes are followed timeously and accurately.Responsibilities:Calling on members exiting, entering, retiring and nearing retirement from retirement funds.Providing the initial contact for benefits advice counselling. Contacting members who responded to the system-generated SMS interface within 24 hours of the member responding.Referring leads to the Company sales representatives that are generated when engaging with members during the benefit counselling process.Communicating with fund consultants and/or employers (companies that members work for) in order to obtain outstanding contact information of members.Customer service and support during the counselling process.Comply with the Company processes and procedures relating to the counselling process which includes complying with the Workflow system requirementsRequirements:Matric with Mathematics or Maths literacy above 80%1 Year experience in financial services or Provident fund administration Proficient in English and 2 other languages is compulsoryGood working knowledge of MS Office (Word, Excel, Outlook)Customer service experience (KYC) Inbound and Outbound Ability to deal with all types of clients and have a good understanding of escalation channelsWorking Hours: 08:00 am - 17:00 pmRemuneration: R8 000.00 - R10 000.00 monthly**Only Shortlisted candidates will be contacted**