Client Experience Specialist page is loaded Client Experience Specialist Apply locations Johannesburg time type Full time posted on Posted 4 Days Ago job requisition id R9342 Job DescriptionHello Future Customer Experience Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experienceManage risks in own area of responsibilityDevelop, encourage and nurture collaborative relationships across area of specialisationParticipate in planned activities that are appropriate for own developmentBuild working relationships across teams and functional lines to enhance work delivery, collaboration and innovationYou will be an ideal candidate if you: Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standardsDeliver customer experience excellence in own service delivery aligned to Organisational values and service standardsControl expenditure and identify process improvements to contain and reduce costsCompile reports that track progress and guide business to make informed decisionsEnsure that FNB has a smooth, unfragmented and consistent customer experience across all touchpoints and interfaces at all stages of the customer journeyYou will have access to: Opportunities to network and collaborate across FirstRand GroupA mentally stimulating working environmentOpportunities to innovateWe can be a match if you: Are adaptable and curiousAnalyse complex data setsCan thrive in a collaborative environmentApply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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Job Details Application Closing Date
05/05/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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