Client Experience Manager

Description To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfactionSupport Execution and relationships between other CX teams and other Business Resources, Docus on Enhancing Existing Customer Journeys: KYC, Fraud, Service and Secure ChatDemonstrate innovation by applying continuous improvement of best practices, fine-tuning systems and optimising resources, leading to reduced costs and increased performanceDevelop, encourage and nurture collaborative relationships within business and/or across the FRGActively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance.Deliver change initiatives, either identified internally or externally, from good practice to support opportunities to improve customer experienceFocus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experienceEducation and Experience Relevant Qualification (Degree or Diploma)3-5 years' experience as a specialist in Client Experience.Job DetailsApplication Closing Date28/09/27All appointments will be made in line with FirstRand Group's Employment Equity plan.
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