Client Experience Manager page is loaded Client Experience Manager Apply locations Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id R16352 Job DescriptionHello Future Client Experience Manager (FNB FinWorx)
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
The Business Unit that the successful candidate will be working in is FinWorx – it is comprised of iFinance and Finance Business Solutions(FBS). Our customers are mostly the finance and procurement communities within FirstRand Group. We have embarked on a Group wide Finance Transformation Programme called Prescient and we are excited about the future of finance within the Group. Our customers are at the center of our strategy and we want to continue to build our customer engagement platforms as well as our product and service offerings. Are you someone who fits the below criteria? Has experience in developing and leading customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met A People Person - the successful candidate will be engaging with stakeholders from both finance and non-finance business units across FirstRand. Has experience in enhancing the customer experience Has conducted surveys with customers and has analysed this data to gain insightsHas Finance experience or qualification – this addition will be an advantageKey Responsibilities: Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experiencePrioritize initiatives, develops and leads customer experience frameworks that deliver financial benefit and a positive impact on the customer experienceTranslating customer needs into actionable goalsDeliver internal and external customer service excellence through adherence to quality service standardsAssess own performance through seeking timely and clear feedback and request training where appropriateBuild working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovationWe can be a match if you are: Able to work independently and deliver within agreed time framesSelf-starter and able to build relationshipsHave at least 4 years' experience in similar roleMinimum qualification Bcom General or Bcom Finance / Accounting / Marketing will be an advantage You will have access to: Opportunities to network and collaborate.Challenging work.Opportunities to innovate.#Post
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Are you interested to take the s Job Details Application Closing Date
08/07/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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