Description To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are metDeliver internal and external customer service excellence through adherence to quality service standardsLeverage customer analytics and insights to inform the business on decisions and that could negatively impact the customer experience or on profitable opportunities to improve the customer experiencePrioritize initiatives, develops and leads customer experience frameworks that deliver financial benefit and a positive impact on the customer experiencePrevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costsContinuously assess own performance, seek timely and clear feedback and request training where appropriateBuild working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovationDefine and implement a single client and developer experience across our platform productsManage and execute a consistent and effective marketing and training across out platforms products.Own and support the internal website ensuring content and capabilities are simple, updated, accurate and offers seamless user experienceAdditional Requirements5 Years' experience in Client Experience/ Digital MarketingBackground in technical or software environment will be beneficialUX and basic Design experienceTechnical Content WritingJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.22/11/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
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