Client Experience ManagerLocation: Randburg
Time Type: Full time
Posted On: Posted Yesterday
Application Closing Date: October 3, 2024 (5 days left to apply)
Job Requisition ID: R22036
Job DescriptionTo develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met:
Deliver internal and external customer service excellence through adherence to quality service standards.Leverage customer analytics and insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience.Prioritize initiatives, develop and lead customer experience frameworks that deliver financial benefit and a positive impact on the customer experience.Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs.Continuously assess own performance, seek timely and clear feedback, and request training where appropriate.Build working relationships across teams and functional lines in order to enhance work delivery, collaboration, and innovation.About UsFirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.
The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis, and MotoVantage. Many are leaders in their respective segments and markets, offering transactional, lending, investment, and insurance products and services.
The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation, and the creation of completely new businesses.
The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful volunteering programmes which also allow employees to adopt and support causes close to their hearts.
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