Company: Mercer Mercer Marsh Benefits has a fantastic opportunity for an experienced Client Executive: Retirement to join our team based in Sandton. The position offers an exciting challenge and career opportunity for someone with a proven background within retirement fund consulting looking to join an established team with a market leading insurance broker. This is a full-time role and you must be able to attend the office a minimum of 3 days a week including Monday, Tuesday & Wednesday. What can you expect? An opportunity to join an established and client focused team Being trained and coached on the processes and systems A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment To build and maintain an excellent rapport with our clients, providers and colleagues across the Group What you will be rewarded with? An international well-established company with a strong brand and strong results to match. Attractive benefits coverage, outstanding learning and mentoring programs, and internal mobility opportunities. Stable employment and hybrid working model (3 compulsory days on-site) We will rely on you to: Consult to a portfolio of clients Provide appropriate advice, excellent client service and project management to ensure the smooth running of the client base Establish strong relationships with key decision makers, management committee members and service providers Ensure Service Level Agreements (SLAs) are on file and services align with their terms Develop an annual year plan for each client and adhere to deliverables Review agendas for management committee meetings and ensure distribution in line with SLA Attend management committee meetings and other ad hoc meetings as required Review minutes of meetings and ensure that they are distributed in line with SLA Action matters arising from meetings timeously Review and present risk and administration re-marketing exercises Negotiate with insurers/service providers Identify cross-sell and up-sell opportunities Ensure timeous response to queries from colleagues Update internal management systems Attend regular team meetings with team to discuss workflow and problem areas Coach and develop of junior team members Assist in formulation and implementation of best practice What you need to have: Experience in a retirement fund consulting role Clear and concise oral and written communication skills Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, Excel and Powerpoint RE 05 (Representatives Exam) - Passed FAIS compliant What makes you stand out? Strong numerical skills, networking skills, problem solving capabilities and ability to handle difficult negotiations and influence stakeholders Excellent organization skills and interpersonal skills. Experience in dealing with a multinational client base About Mercer Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
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