Reference: 9670 CM Consultant: ChristaMostertJob Description:Responsibilities:Handle inquiries and requests from customers and address their needsStay on top of accounts, ensuring they receive services that fit their budget and meet their needsMeet regularly with team members to discuss progress and find ways to improve businessGenerate progress reports for clients and senior leadersIdentify upsell, cross-sell, and renewal opportunities and communicate with the sales teamEnsure timely and successful delivery of solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to stakeholdersDevelop new business with existing clients and identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g., quarterly sales results and annual forecasts)Prepare reports on account statusEnsure that channels follow the sales engagement modelSupport Finance and Commercial business unit to improve margins (pricing strategies)Ensure contracting and SLAs development with all channelsFacilitate approvals and comply with internal controlsEnsure productisation of all products aligned with contractual obligationsAdhere to Information Security Management System policies and procedures as per ISO 27001Qualifications:A degree in IT or a relevant field3+ years of experience in SalesAccount management experienceExperience with CRM softwareAbility to communicate, present, and influence key stakeholders at all levelsSolid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly Excel)Experience delivering client-focused solutionsHigh proficiency in Microsoft Word, PowerPoint, and ExcelWillingness and ability to travel with own transportHow to Apply:Email your comprehensive CV to ****** you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered.We reserve the right to only conduct interviews with candidates of choice.Applicants who have not received feedback within 30 days from the closing date must accept their application as unsuccessful.
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