time left to apply End Date: December 20, 2024 (4 days left to apply)
job requisition id R1081086
The purpose of this role is to own the client service offering in the specific service line, and all elements of delivery, including implementation of the strategic vision for the clients, delivery against the financial targets set, motivating and managing all client service team members, and building a trusted relationship with clients.
Job Description: Delivers innovative and ambitious, strategic and commercial solutions that balance client and agency values working closely with colleagues and clientsBuilds strong client relationships as a trusted advisor with senior client and industry stakeholdersDeepens the relationship to ensure retention and growthManages team to ensure they also build strong relationships with their counterparts to deliver outstanding client service and achieve targets, and drives a culture of excellence in client service deliveryResponsible and accountable for service line P&L management and achievement of annual targetsImmerses self and team in clients' businesses: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client's products inside out and applies this knowledge to deliver client plans and serviceUses account plans to stimulate and track future work; manages resources effectivelyUnderstands client commercial framework and works with the Commercial Business Partner and Managing Director to ensure business is run profitablyImproves client satisfaction to expand existing revenue streams and build new onesContinuous reviewing and optimization of resources, staffing and reviewing of P&Ls monthly with direct reports.Manages systems for forecasting accurate spend and track progressWorks closely with the Commercial Business Partner to deliver targets and understands Dentsu commercial processes, structures, reporting requirements and deadlines intimatelyResponsible for budget setting, monitoring, reporting and escalation of issuesResponsible for oversight and optimization of operational processes for service lineLocation: Cape Town
Brand: Dentsu Creative
Time Type: Full time
Contract Type: Permanent
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