Client Care Consultant (Digital & Printing)

Client Care Consultant (Digital & Printing) PRETORIA Permanent R7000 Client Care Consultant Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
Job Specification: To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience.
Ensure all operational protocols are adhered to at all times.
Identifying opportunities to improve the service process and customer experience.
Handle challenging customers in a highly pressurized environment.
Ensure SLA, ring time and abandoned rate within agreed norms.
Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system.
Requirements: Fully bilingual in English and Afrikaans in both verbal and written communication.
Conflict management.
Quality & customer focused.
Influencing and persuading.
Overcoming objections and be assertive.
Team player & can work independently.
2-3 years previous experience in a Call Centre environment in sales or online support.
Understanding of contact centre environment and technology.
Preferably have a similar background such as copy centre or photography in general.
Matric/ Diploma.
Please send Updated CV, Qualifications, and last payslip to ******.
AtripleA Recruitment and Temps www.aaaa.co.za Posted 2023-05-14 #J-18808-Ljbffr