About UsWe are currently seeking a Cleaning Manager within the healthcare industry based in the Brackenfell area.
The role will oversee the daily workings of the organisation operations, mainly one site.
Responsible for maintaining a high-quality standard of the organisation's deliverables in line with site-specific SLA's.
Responsible for managing client relations, performing cleaning and equipment inspections.As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity.
We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more.
Developing our people – the heart of Tsebo – is the foundation of our purpose.
The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.Duties & ResponsibilitiesTake full responsibility and management of your site.Act with utmost urgency when attending to any client request and do so proactively.Best allocate the resources of the contract to achieve maximum cleaning output.
Where the SLA stipulates resource requirements, these must be adhered to.Output-based contracts must be managed efficiently.Together with HR, proactively manage a pool of trained relief staff members to prevent any service delivery disruptions.Ensure work schedules/job cards are in place for each position and relevant to the site.Ensure consistently high service standards are maintained for all services in scope with regular inspections.Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation, and building strong client relationships with key client contacts.Ensure that staff are correctly and smartly dressed displaying a name badge.
Highlight to sites the importance of upholding the company image at all times.Ensure that cleaning methodology is strictly adhered to in line with company policies, quality programmes, and legislation.Manage company assets by performing monthly spot checks on high-value items.
When checking assets, ensure that equipment is kept in good condition and repaired and serviced when required.Effective use and updating of electronic applications/tools issued by the company.Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties.
This includes regular on-job training sessions performed by you.The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.CommunicationRegular client meetings with clients signing off unit visit checklist.Responding to clients and management requests timeously and action accordingly.Ensure monthly completion of client-specific records in sites where this is required.
This may include hygiene consumption reports, cleaning inspection and walkabout reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.Effectively communicate and filter company information to staff.Keep line management informed of pertinent issues relating to your contracts.Labour ManagementWork with HR to allocate staff to sites according to policies and procedures.Complete timesheets and submit to the administration department as per the deadlines.Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied.The Cleaning Manager is required to participate in CCMA cases and union meetings if required.To hold performance appraisals with all cleaning staff reporting to you, identifying areas for development and training needs.Ensure that all staff have signed and are abiding by the Tsebo House rules.Health and SafetyEnsure that all OHS act (Occupational Health and Safety) requirements are adhered to for site-specific requirements in line with company policies, quality programmes, and legislation.Unit FinancesActively manage unit leave liability and leave plans according to company policies and targets.Continually identify potential additional business within existing contracts and one-off cleaning opportunities.Ensure all rechargeable and overtime work is authorized and billed to the client timeously and within the month.Ensure debtors collection is in line with contractual agreements.Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed.Chemicals and consumables are ordered in line with a monthly pre-determined budget.GeneralMaintain a high standard of morale and motivation.Attend meetings, training, etc.Implement and manage initiatives and objectives as set out by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training, or HR.Ensure that our TCS brand is protected and represent it professionally at all times.Ensure that statutory/legal requirements are strictly adhered to.To keep abreast of changes in all company policies and procedures.Ad hoc duties.Skills and CompetenciesStrong on client relationships and strong communication skills.Leadership skills.Attention to detail.Sense of urgency.Problem-solving experience.Able to work under pressure.Be flexible and adaptable.Should be able to work independently.QualificationsRelevant operations and people management experience.Minimum of 5 years' experience in a similar environment at middle management level.Experience in the healthcare industry is highly advantageous.Experience in managing or overseeing large complements of people.Understand cleaning principles and knowledge of company policies and procedures.Good understanding of scheduling staffing and assigning cleaning tasks productively to each position to achieve an output standard according to site-specific SLA's.Strong people skills and knowledge of industrial relations.
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