Vacancy: Cleaning Manager (Ad Hoc/ Events)
Reporting to: National Operations Manager
Overall Purpose of the Job: The incumbent will be responsible for providing a professional cleaning service within selected events that the business is awarded. To manage the infrastructure including vehicles and teams that will perform these ad hoc jobs. To ensure the highest standards of quality. To ensure healthy pipelines and work is scheduled in advance. He/she will ensure client satisfaction, business retention, and business profitability whilst upholding the company policies and procedures.
Minimum Requirements Minimum five (5) years management experience in window, carpet, and various application cleaningMatric and tertiary qualification preferredExperience with once-off work preferredExposure to selling of service will be advantageousExposure to various cleaning machinery preferredPreferably from a sales/operations backgroundComputer literate (MS Office, must have good Excel skills)Valid driver's licenseAbility to work flexible hours as requiredJob Specification Ensure that attendance registers are marked daily at the beginning of the shift, ensuring labor allocation is correct and any changes on the attendance sheet initiatedEnsure adequate control overall equipment in accordance with fixed asset policies and proceduresEnsure that store orders are authorized by the Regional Manager and submitted timeously to the Stores DepartmentResponsible for maintaining discipline by using the Company's disciplinary code and procedures, as well as attending to grievancesPromptly attend to daily messages and complaintsEnsure that staff is informed of changes that affect them with regard to Company policiesPrepare contingency plans for strikes and stay-awaysAppraise employees by way of verbal direction and performance appraisals for supervisory level and aboveAdhere to Company policy and procedure (retrenchment, promotion, etc.)Carry out regular inspections at all sitesAttend certain regular meetings with clients. Where these meetings need to be minuted, this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.Responsible for all engagements, pay rate changes, dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.Promote the Company's full range of non-recurring business (specials).Attend monthly Area Manager's meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutesResponsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safetyInvestigate debtor's queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtor's DepartmentBehavioral Competencies: Good numeric and administrative skillsGood planning, leading, and organizational skillsGood interpersonal skills & people management skillsProactive and takes initiativeMethodical
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