Overall Purpose of the Job: The incumbent will be responsible to provide a professional cleaning service within the selected geographic area. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures.
Minimum Requirements:
Minimum five (5) years management experience in Cleaning, Industrial & commercial industry or similar service industry is essential.
Matric and tertiary qualification preferred.
Exposure to selling of a service will be advantageous.
Exposure to Industrial Relations on a shop floor level will be advantageous.
Preferably from a sales/operations background.
Computer literate (MS Office, must have good excel skills).
Valid driver's license.
Ability to work flexible hours as required.
Job Specification:
Ensure that attendance registers are marked daily at the beginning of the shift, ensuring labour allocation is correct and any changes on the attendance sheet initiated.
Ensure adequate control over all equipment in accordance with fixed asset policies and procedures.
Ensure that store orders are authorized by the Regional Manager and submitted timeously to the Stores Department.
Responsible for maintaining discipline by using the Company's disciplinary code and procedures, as well as attending to grievances.
Promptly attend to daily messages and complaints.
Ensure that staff is informed of changes that affect them with regard to Company policies.
Prepare contingency plans for strikes and stay-aways.
Appraise employees by way of verbal direction and performance appraisals for supervisory level and above.
Adhere to Company policy and procedure (retrenchment, promotion, etc.).
Carry out regular inspections at all sites.
Attend certain regular meetings with clients. Where these meetings need to be recorded, this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.
Responsible for all engagements, pay rate changes, dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.
Promote the Company's full range of non-recurring business (specials).
Attend monthly Area Manager's meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.
Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutes.
Responsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safety.
Investigate debtor's queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtor's Department.
Behavioral Competencies:
Good numeric and administrative skills.
Good planning, leading and organisational skills.
Good interpersonal skills & people management skills.
Proactive and takes initiative.
Methodical.
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