Date Posted: 12/17/2024
Req ID: 41143
Faculty/Division: VP & Provost
Department: Learning Space Management
Campus: St. George (Downtown Toronto)
Position Number: 00042014
Description: About Us The University Registrar's Office (URO) is a central support team that provides institutional leadership on student financial aid & awards, student accounts, client services & records, student systems and learning space management (LSM) and convocation. The URO works with faculty and divisional registrars to support undergraduate and graduate students throughout the student life cycle and is an advocate and service provider for University of Toronto students and tri-campus registrarial services.
The Learning Space Management (LSM) team has a focus on learning space excellence with stewardship of the University's central classrooms and testing space. The team provides leadership on academic scheduling, classroom design, instructional technology and accommodated testing.
Your opportunity: As part of the Tech2U initiative, which will be focused on supporting the right technology for instructional needs in the classroom, this role will be responsible for supporting and providing excellent customer service to faculty, staff and other users of the classroom technology provisioned in the instructional spaces used by the University community in pursuit of the curricular and co-curricular mission by: conducting hardware and software installation, maintaining electronic classroom technology (including preventative maintenance and servicing), setting-up and operating a broad range of technical equipment in classrooms (e.g. projection systems, computer systems operations for classrooms), and operating video-conferencing facilities.
Your responsibilities will include: Responding to service requests in a timely fashion, resolving issues within the scope of the role and escalating as requiredSetting up and troubleshooting audio-visual equipment (e.g. video-conferencing, projection systems, classroom computer systems)Providing instruction on how to use equipmentAs the team leader for casual staff, directing activities of casual staff and checking the work of work-study studentsCreating technical documentation and user support guidesCoordinating the booking and delivery of classroom audio-visual equipment with contacts and maintaining audio-visual inventoryScheduling the setup and takedown of equipment required for eventsChecking that work is completed to the satisfaction of the clientEssential Qualifications: Advanced College Diploma (3 years) in Audio-Visual Services, or equivalent combination of education and experienceMinimum three (3) years with audio-visual, electronic classroom and computer systems, projection and video equipment requiredSolid experience in standard operating software and application packages such as Mac OS, Window OS and Microsoft OfficeExperience installing, connecting and testing audio-visual componentsExperience directing activities of casual staff and/or assigning and checking the work of work-study studentsExcellent knowledge of industry-standard video-conferencing and web streaming product linesAbility to handle and deliver equipment to locations across campus many times per day and on tight schedulesMust have excellent interpersonal and high-quality customer service skills, including professional written and oral communication skills to respond appropriately to formal correspondence with faculty and staffAbility to effectively conduct presentations in order to demonstrate classroom equipment useMust have the ability to exercise good judgment to meet tight deadlines in delivering and servicing equipmentAbility to work independentlyAssets (Nonessential): Demonstrated experience in training faculty or professional clients in equipment useAbility to work with web content applications (wiki's or similar) to update documentation and inventory informationTo be successful in this role you will be: AdaptableApproachableTeam playerClosing Date: 01/07/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan
Lived Experience Statement:
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact ******.
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