Claims Specialist - Recovery and Complex Claims Manager: Echelon (JG9)Cape Town, Western Cape, South AfricaClaims Specialist - Recovery and Complex Claims Manager: Echelon (JG9)This career opportunity is available at Echelon a division of Santam for a Claims Specialist – Recovery and Complex Claims Manager, who will be based in Cape Town. What will make you successful in this role?To be able to work well under pressure with minimal supervision.Be a disciplined individual with good attention to detail.Have the ability to handle a large workload.Be logically minded and can make informed and accurate business decisions.Good interpersonal and soft skills. Can deal with difficult situations.MAIN FUNCTIONS:Recovery FunctionIdentify potential 3rd party recovery matters.Refer identified matters to Santam's Legal department or recovery attorneys.Liaise with Santam Legal or recovery attorneys on recovery process.Daily monitoring of open claims.General decision making with regards to recovery process. Ensuring the correct decisions are made regarding merit Liaising with brokers with regards to open claimsHandling of queries and complaintsReceipting of recovery monies received from 3rd parties. Receipting of salvage monies receivedPayment of attorney and other legal fee mattersComplex claim function:Coordinate, oversee, manage, negotiate and settle complex claims end to end.Manage claims in terms of SLA's.Appoint assessors and liaise with them closely during the course of the claim.Appoint and manage service providers (e.g. repairers and replacement providers).Negotiate fair settlements and ensure maximum cost savings are achieved.Dealing with the Ombudsman (OSTI) matters end to end.Dealing with Santam complaints forum matters end to end.Daily estimate updates as well as note attachment to the system.Timeous and efficient management of inbox.Liaise with brokers. Cultivating and maintaining close relationships with them.Work closely with underwriting and finance teams.Qualification and ExperienceMatric Minimum 5-7 years personal lines, short term insurance claims handling experience essentialLaw degree (advantageous)Knowledge of legal and OSTI processesMinimum 5 years in a management position with a proven track record of successful business managementGood computer skills Superior technical knowledge of Motor and Non-Motor claims processes. Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyDrives results - Contributing independently About The CompanySantam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centred on our delivery of Insurance Good and Proper. Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process AdvertiseStep 1Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screeningStep 4Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interviewStep 5We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process AssessmentStep 6Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process AdvertiseStep 1Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screeningStep 4Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interviewStep 5We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process AssessmentStep 6Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system.TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.
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