Claims Service Consultant: Once & Done (JG9)Location: Johannesburg, Gauteng, ZASantam's Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Auckland Park.WHAT WILL YOU DO?Responsible for assessing merits and quantum of non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims.Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and ensuring client satisfaction.Responsible for coordinating, overseeing, negotiating and the settlement of non-motor once and done claims and is accountable for the finalization of the claim end-to-end.This incumbent is accountable for all Once & Done claim interactions directly with the client/broker on a case-by-case basis.KEY RESPONSIBILITIESAccountable for all claim interactions directly with the client/intermediary.Responsible to determine merits, quantum, item identification, buying.Responsible for negotiating and settlement of claims with the insured/intermediary.Responsible for communicating with the client/intermediary from beginning to end as the one contact person.Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and minimize leakage.Identify, investigate and resolve any issues relating to claims in line with Santam policies and procedures.Handle claims efficiently and advise the intermediary/policyholder on the most appropriate mechanism for resolving claims settlement disputes.Communicate the process from the start of the claim and act as a contact person if the client needs additional information.QUALIFICATIONS AND EXPERIENCEMatric/Grade 12Minimum 3-5 years claims experience.Completed the Non-Motor Assessors Development Program (ADP) (advantageous).KNOWLEDGE AND SKILLSComputer literate (MS Office Package)Excellent communication skills (verbal and written)Ability to work under pressureNegotiating skillsProduct knowledge in short-term insurancePERSONAL ATTRIBUTESWHO WE ARESantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or temporarily.At Santam we are committed to transformation and embracing diversity. This commitment drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.Please note that this appointment will be made in line with the Divisional Employment Equity targets.
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