A position has become available for a Claims Service Consultant: Motor Glass and will be based Parktown.KEY PURPOSE OF THE ROLEWe are looking for a Contact Center Agent that will be the liaison between our company and its current customers and Brokers. The successful candidate will be able to accept ownership for effectively managing customer Motor glass claims, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.KEY OUTPUTS/ ACCOUNTABILITYManage large amounts of inbound and outbound calls and emails in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, use SOP for every issue, and provide solutions and/or alternativesSeize opportunities to get customer buy-in on WhatsApp take-up when they ariseBuild sustainable relationships and engage customers by taking the extra mileEnsure that accurate and comprehensive notes are made on each callFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsDrive Santam online platformsEDUCATIONAL QUALIFICATIONSREQUIRED KNOWLEDGE & EXPERIENCEComputer literate: Microsoft Office and internet skillsCall-Centre, Customer Service – previous experience in at least one of the aforementioned is a prerequisiteREQUIRED SKILLSExcellent telephone and interpersonal skillsAbility to be proactive and use initiative in solving problemsAbility to conduct oneself in a professional mannerAbility to work effectively in a teamExcellent organizational skillsMultitasking and time-management skills, with the ability to prioritize tasksATTRIBUTESTolerance and patienceFriendly and approachableAble to interact with a variety of peopleReliableGood communicatorABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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