Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.What will you do?This career opportunity is available at Echelon a division of Santam for a Claims Service Consultant, who will be based in Sunclare Building, 21 Dreyer Street, Claremont, Cape Town.Main functions:Register claims and make decisions regarding merit.Manage claims in terms of SLA's.Appoint assessors if necessary.Negotiate settlements.Daily estimate updates as well as note attachment to system.Timeous and efficient management of inbox.Liaise with brokers.Prompt feedback and handling of complaints (internal & external).Assisting with the loading of payments and bordereaux's.What will make you successful in this role?Be able to work well under pressure with minimal supervision. Have the ability to work well in a team. Be able to actively encourage open and frank communication. Be logically minded and have the ability to make informed decisions. Subscribe to the purpose, vision, and values of the company.Personal AttributesBusiness insight - Contributing independently.Manages complexity - Contributing independently.Plans and aligns - Contributing independently.Manages conflict - Contributing independently.Core CompetenciesCultivates innovation - Contributing independently.Customer focus - Contributing independently.Drives results - Contributing independently.Collaborates - Contributing independently.Being resilient - Contributing independently.Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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