MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Minimum Requirements:Grade 12/Standard 10/NQF 4Tertiary qualification will be an added advantage.Minimum 3 years short-term claims insurance experienceMinimum 3 years Claims Investigations experienceExperience in Commercial and Personal lines products essential.Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processesDeliverables include, but will not be limited to:Own vehicle and valid South African driver's license.Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.Managing validations of commercial and personal line claims, all skill sets.Reaching company goals and targets set for the Commercial and Personal line Investigations department.Administering assigned claims and set tasks.Managing client and broker expectation.Knowledgeable on Broker procedures.Maintaining set timelines on the processing of claims.Skills and Competencies:Must be highly proficient in dealing with clients at all levelsThorough knowledge of claims investigation techniquesExcellent written and verbal communication skillsAttention to detailStrong administration skillsSelf-motivated, inspire othersMotivation and desire to excelProblem solving skills and solution orientedFlexibilityAbility to multi-task and cope with pressureAbility to perform under pressureMeeting deadlinesProper time managementCommitment to personal and team goalsProfessionalismAbility to apply business rules and processesExcellent interviewing skillsProvide technical guidance to team membersKnowledge and Skills:Automotive Damage ClaimsClaims ManagementClaims ReportingClaims approvals and rejectionsClaims settlementsPersonal Attributes:Interpersonal savvyDecision qualityAction orientatedOptimises work processesCore Competencies:Cultivates innovationCustomer focusDrives resultsCollaboratesBeing resilientTurnaround time:The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 15 October 2024.Our commitment to transformation:At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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