Job OverviewYou will be responsible for undertaking general administration and claims handling duties for the Personal Injury Claims department within a timely manner and in line with company procedures.Job ResponsibilitiesImport new claims into the system portals, and/or manually upload.Conduct AskCue PI and Cache checks on all appropriate claims.Allocate new claim files to claims handlers in accordance with guidelines.Allocate Vulnerable Road User (VRU) claims to nominated claims handlers.Filter MI received from the claims insight team suitable for use in Rolling Reviews and distribute accordingly.Make payments to TPIs who are party to the subrogation agreement via the verify portal.Make payments on any bordereaux/bulk payment arrangements to suppliers.Conduct initial enquiries on TPI Direct Claimants (including phone call/initial letter).Identify and communicate urgent tasks to team leaders and PI handlers.Request and subsequently manage CRU certificates and notify DWP upon settlement/closure.Manage through to settlement - Tariff only whiplash claims with or without associated losses; to include running medical assessment through COA or valuing against defined matrix.Provide ad hoc support to PI claims handlers and team leaders.Adhere to and consider all regulatory requirements at all times, including consumer duty, DPA, and AML.Be compliant with health and safety policies at all times.Ensure compliance with company and other relevant standards/regulations at all times.Job RequirementsMinimum of Grade 12/Matric qualification or equivalent NQF level 4 qualification.Experience of working in an administrative role.Previous experience in the motor insurance industry.Experience of working in an insurance claims environment preferred.Required SkillsExcellent time management and organization skills with the ability to prioritize own work.Good level of communication skills, both verbal and written.Good Microsoft Office Skills (Outlook, Word, Excel).Core BehaviourHuntswood's employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:Confidential, reliable, and genuine.Dynamic, passionate, and determined.Friendly, compassionate, and cooperative."It's not just about what we do, but the way we do it. And it's our values that make us special."
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