Claims Consultant - Port Elizabeth

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Job title : Claims Consultant - Port Elizabeth
Job Location : Eastern Cape, Port Elizabeth

Deadline : December 20, 2024

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Role Purpose To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy.  Financial: Ensure appropriate minimisation of claims and claims expenses  Ensure and contribute to minimisation of general expenses 
Client: Ensure that all stakeholder (e.g. clients, AE's, insurers) communication is accurate, timeous, professional and relevant  Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders  Keep client informed regarding to progression of the claim  Ensure and contribute to achieving the required client satisfaction targets
Business Processes: Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to): 
Claims Administration Receive claims notification, and send and obtain any relevant forms or documents as may be required  Administer complete claims process according to defined claims procedures until claims are settled  Appoint assessor or loss adjustor   Apply policy terms and conditions  Keep internal system and records up to date at all times  Keep relevant internal stakeholders up to date on the progress of registered claims  Make assessment of claims validity and estimate value and administer mandated claims  Forward claims in excess of mandate to insurer   Obtain quotes for services  Arrange approval and payment for claims costs in line with claims and cover  Act as intermediary between insurer and client and timeously relay communication, requests and documentation  Follow the recoveries process, diarise follow-ups and keep clients informed  Ensure productivity targets are met  Contribute towards and ensure continuous improvement in own and team performance  Adhere to company mandates  Participate and contribute in ad hoc projects  Report any suspected fraud, misrepresentation and/or dishonesty  Keep accurate record of own activities 
Learning and Growth: Live the RBS values by committing to the organisational values  Ensure continuous self-development  Share information and knowledge with the team
Requirements Minimum Qualifications and Skills: Matric or equivalent  RE 5  FAIS appropriate qualification/credits  Computer literate  CIMS - advantageous  Excellent communication skills (verbal & written) 
Minimum Experience: 3?years claims experience (Personal Lines and Commercial) 

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Nominal Salary: To be agreed

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