Co-ordinate and oversee, manage negotiate and settle personal lines and commercial claims and account for the finalisation of the claim end-to-end. Delegate authority to manage the process and resolve any conflict by a negotiating, settlement, and finalisation functionality. Administer and validate claims correctly and efficiently within the specifications of PPS Short-Term Insurance Company's policy terms and conditions.
Education: Certificate of Proficiency in related fieldExperience: 5+ years experience in a Short-Term Insurance Claims environmentShort-term Insurance Industry experience will be advantageous.Codeplex experience would be an advantage.Knowledge and Skills: Service driven, with a focus on accuracy and quality of information delivered within service levels.Strong attention to detail.A strong work ethic and a drive to exceed expectations.Strong analytic and problem-solving skills.Adaptability to different stakeholders, audiences, and environments.Adapting and responding to change.Persuading and influencing.Deciding and Initiating Action.Coping with pressure. Duties and Responsibilities Validation of Insurance Claims Validate claims in a friendly, courteous, and professional manner to all stakeholders within the prescribed turnaround times as documented and agreed in various service level agreementsAccurately document all interactions, decisions, and transactions related to the claims process. This includes maintaining detailed records of claim documents, correspondence, and any investigation findingsInvestigate the merits of a specific claim and determine if the services of an assessor / loss adjustor would be required and appoint the most appropriate preferred assessor / loss adjustor where necessary to perform further investigationsVerify that all requirements are met (e.g. alarm systems, etc) in terms of the policy contractConfirmation of conflicting statements with relevant partiesMake decision within financial mandate and within the set-out processesProcess optimization and efficiencies Duties include working with cross-functional teams to deliver exceptional service to all intermediaries/members as set out in the relevant service level agreementsCombat insurance fraud by ensuring strict compliance to mandates, set procedures, philosophies and Company rules and regulationsIdentify opportunities for process improvements and efficiency enhancements within the claims handling department. Offer feedback and suggestions to enhance customer experience and streamline operationsUphold all service excellence principals as communicated by managementStakeholder Management Build and maintain relationships with internal and external stakeholdersCollaborate effectively with peers to achieve business results
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