START DATE : A.S.A.P / ImmediateREQUIREMENTS:Matric or equivalentRe 5FAIS appropriate qualifications/creditsComputer literateCIMS – advantageousExcellent communication skills (verbal & written DUTIES Financial:Ensure appropriate minimisation of claims and claims expensesEnsure and contribute to minimisation of general expenses Client Ensure that all stakeholder communication is accurate, timeous, professional and relevantBuild and maintain mutually beneficial relationships with internal and external stakeholdersKeep client informed regarding the progression of the claimEnsure and contribute to achieving the required client satisfaction targets Business processes Adhere to company quality standards and broader regulatory frameworks with regards to the following processes but not limited to: Claims administration: Receive claims notification, and send and obtain any relevant forms or documents as may be requiredAdminister complete claims process according to defined claims procedures until claims are settledAppoint assessor or loss assessorApply policy terms and conditionsKeep internal system and records up to date at all timesKeep relevant internal stakeholders up to date on the progress of the registered claimsMake assessment of claims validity and estimate value and administer mandated claimsForward claims in excess of mandate to insurerObtain quotes for servicesArrange approval and payment for claims costs in line with claims and coverAct as intermediary between insurer and client and timeously relay communication, requests and documentationFollow the recoveries process, diaries follow ups and keep clients informedEnsure productivity targets are metContribute towards and ensure continuous improvement in own and team performanceAdhere to company mandatesParticipate and contribute in ad hoc projectsReport any suspected fraud, misrepresentation and dishonestyKeep accurate record of own activities Learning and growth Live the company values by committing to the organizational valuesEnsure continuous self-developmentShare information and knowledge with the team HOURS: Monday to Friday : 8:00 - 16:30
