Claims Consultant

Job description:
The Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The consultant is accountable for finalising the claim end-to-end and must have knowledge of Commercial lines products and be able to process motor as well as non-motor claims.
Responsibilities:

Register claims and appoint assessors.
Manage claims in terms of claims SLA.
Make decision regarding merit – indemnify or not.
Negotiate settlement.
Manage the salvage process (motor & non-motor salvage).
Detection of fraud and management of fraudulent indicators.
Keep the operational system updated.
Provide thorough and timeous feedback to the relevant parties.
Complaint's resolution.

Skill sets required:

Matric.
NQF Level 4 – Full qualification (short-term insurance) as set by regulation.
Regulatory Examination Level 5 successfully completed.
Minimum 5 years' claims handling experience (commercial lines).
DOFA confirmation from FSCA.
Good verbal and written communication skills.
Negotiation skills.
Client service driven.
Results & detailed orientated.
Interpersonal skills.
Team player.
Good time management skills (planning and organising).

Job Type: Full-time
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