Job title : Claims Commercial Non-Motor Team leader Job Location : Gauteng, Johannesburg Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries Requirements Matric Computer Literacy(MS Word, Outlook and Excel) Comfortable with Insurance Systems Insurance qualification or studying towards 60 FAIS credits RE exams for representatives Minimum 5 years of experience Intensive knowledge of Commercial insurance products and claims (non-motor) Duties & Responsibilities Provide a supervisory function over a defined area within the claims department which shall include among others: Supervise the defined team across multiple products Ensure that claims are promptly actioned Generate and use reports off the claims system to ensure effective portfolio management within the team Provide technical advice to the area where required Manage complaints and disputes from insured parties and other stakeholders Regular engagement with relevant personnel to identify and address performance and general efficiency issues Allocate new claims and first signatory on payments Attend weekly operational reporting to the manager Regular engagement with manager to identify and address performance and general efficiency issues within the team Continually review and measure team activities against targets Manage preferred list of service providers and monitor service levels Provide clients or brokers with the highest standard of service Timely responses to email and telephonic messages Accurate record keeping Proper time keeping and task prioritization and management Attending to a portfolio of claims which shall include functions among others: Handling or settling non-motor claims in accordance with applicable policies and standard operating procedures Handling and settling claims within stipulated time frames and as per SLA's in place Entering into settlement negotiations with clients/Brokers on behalf of underwriters Negotiating with various claims assessors and other related service providers Insurance jobs