Job DescriptionTo provide required services through effectively managing all aspects of insurance claims for customers by liaising with the relevant Insurance companies on the customers behalf within agreed service level agreements.Demonstrate cost consciousness and awareness of personal contribution to costs and productivityIdentify and escalates potential risks that may lead to increased costsPrevent wastage and identify process improvements to contain and reduce costsProvide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of workDrive product sales based on customer coverage and engage with relevant stakeholders to upsell the productEnsure first time resolution of customer queries or complaintsTake ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level AgreementsOptimise and propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountabilityUnderstand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolioEnsure own product knowledge and provide relevant guidance and advice to customers and collect feedback to help improve customer serviceEstablish relationships with relevant individuals and departments to deliver on work expectationsAdhere to relevant service level agreements to build trust in the relationshipComply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolutionFlag opportunities to migrate to platform and supports the use of technology in process and system improvementsDraw on knowledge and experience to identify and develop solutions that lead to improved service delivery and qualityProduce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standardsComplete relevant administration, reporting and updating of information accurately and on timeProvide timeous reports on operations, performance and audit findingsReport on transactional activity progression within set guidelines to provide timely information for decision making in area of accountabilitySeek out regular performance feedback and put actions in place to improve and enhance performanceCreate own personal development plan, identify activities to address own development gaps and review plan with team leader or managerKeep abreast of learning opportunities, changing products and trendsParticipate in Talent Management practices and processes in line with HR policies and proceduresContribute to teamwork and inclusivity by working together to achieve team goalsValue individual contributions and respects diversity in the teamShare information and knowledge that benefits the team and ensure skills transfer with peers and relevant stakeholdersJob DetailsApplication Closing Date: 27/07/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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