Job DescriptionTo provide required services through effectively managing all aspects of insurance claims for customers by liaising with the relevant Insurance companies on the customers behalf within agreed service level agreements.Responsibilities Achieve net profit growth for business.Manage costs / expenses within approved budget to achieve cost efficiencies.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.Manage existing clients and grow portfolio through making contact and generating leads.Resolve all customer queries efficiently, and within agreed timelines.Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.Control the effective service for settlements in the business through insurance claims.Provide sales support efficiencies and services in order to ensure retention of clients.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.Comply with governance in terms of legislative and audit requirements.Gather and distribute relevant business information.Additional Requirements In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.Must have experience in Commercial and Personal Lines.Short-term insurance experience.Fully FAIS compliant.Qualifications and Experience Minimum Requirement:
Related Degree or Diploma.Experience: 3 years related experience.Person must not be an unrehabilitated insolvent.Job DetailsApplication Closing Date: 23/08/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound and sustainable way.
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