Our client, an integrated retirement, investment, life, and insurance solutions company, is looking for a Claims Administrator. You will be responsible for gathering all necessary information relating to new and existing Life and Funeral Claims.
Responsibilities: Administration: Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Data Collection and Analysis: Perform basic data entry tasks, including data verification. Data Management: Support others by working on a variety of data management tasks. Provide Claims Assessors with the necessary assistance in gathering information/documents as required. Document Preparation: Use standard office software to carry out basic formatting on letters, memoranda, and routine reports. Handling Enquiries and Correspondence: Answer the telephone and assist callers or those making varied enquiries by email or mail with basic requests for information, directing more complex matters to colleagues as necessary. External Communication: Create positive experiences for clients by interacting courteously with them. Customer Service: Carry out standard customer service activities and handle simple customer enquiries. Behavioral Competencies: Decision Quality: Makes good and timely decisions that keep the organization moving forward. Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Ensures Accountability: Holds self and others accountable to meet commitments. Drives Results: Consistently achieves results, even under tough circumstances. Being Resilient: Rebounds from setbacks and adversity when facing difficult situations. Manages Conflict: Handles conflict situations effectively, with a minimum of noise. Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Skills: Verbal Communication: Use clear and effective verbal communications skills to express ideas, request actions, and formulate plans or policies. Policy and Regulation: Interpret and apply knowledge of laws, regulations, and policies in the area of expertise. Numerical Skills: Use an understanding of numerical concepts to perform mathematical operations such as report analysis. Computer Skills: Support business processes by understanding and effectively using standard office equipment and software packages. Assessment: Analyse data from multiple sources to draw appropriate conclusions and make suitable recommendations. Data Collection and Analysis: Analyse data trends for use in reports to help guide decision making. Compliance: Achieve full compliance with applicable rules and regulations in management and/or operations. Qualification: Matric / Grade 12 / SAQA Accredited. Equivalent Regulatory exam 5. Experience: 1 – 2 years working experience in the life/funeral insurance industry, preferably within an administrative function.
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