Claims Administrator

Key Responsibilities
- Claims
- System Administration
- Policy amendments
- Risk management
- Diary
- Business Acumen: Keeping in contact with service providers to stay informed of any changes. Keeping up to date with relevant legislation affecting new business processing or policy/claims servicing.
Personal Attributes
- Presentable and professional appearance
- Ability to function in a multi-task environment
- Ability to prioritize
- Able to handle pressure
- Achievement driven
- Client focused
- Excellent communication skills
- Patience
- Positive attitude
- Proactive
- Punctual
- Reliable
- Respectful to colleagues
- Team spirited
- Well organized
Qualifications
- FAIS qualification
- Regulatory Exams: RE5
- CPD Points relevant to the category the Ranger is registered for
Experience
- PC Skills (MS Office and Excel) Advanced
- Relevant Claims System (Cardinal 360/CIMS)– Advanced claims administration
- Knowledge of insurance practices, markets, and competitors
- Minimum of 5 years claims experience
- Binder experience
- CIMS experience
Skills
- Ability to solve problems
- Excellent written and spoken communication skills
- Excellent interpersonal skills
- Good understanding of compliance issues
Key Performance Measures
- Customer Focus (including Client feedback)
- Number of claims settled
- Speed of claim settlement
- Compliance
- Accuracy of processing and following set procedures in accordance with all prescribed mandates
- Product knowledge
- Functional and technical Ability
- Quality of work
- Utilize the system to its fullest (including sms and email facilities)
- Telephonic and file spot audits
- Accuracy and attention to detail in all instances

#J-18808-Ljbffr