Claims Administrator - Automotive shippingPort Elizabeth Our client provides risk management services to automotive manufacturers and their marine insurers along with in-life vehicle fleet operators. Having a primary focus assisting the automotive manufacturing industry handling supply chain insurance claims and recoveries. Work as part of the Claims Specialist team, covering territorial area as first line contact for dealers and other customers who wish to register claims for damage. To ensure accuracy of data is maintained and claims are registered, administered and settled within agreed time frames.Duties;Knowledge and ability to approve repairs of large sums without referral to a Team Leader, in accordance with laid down processes for specific clients.To manage claims within market driven KPI's as confirmed in client procedures.To ensure time lines and recovery opportunities are not missed.Receiving claims from a variety of dealers and claimants in respect of newly built vehicle which have sustained damage on route to dealers or distribution centres.Registering these claims into a dedicated database and workflow system within KPI timeframesUsing the material provided, assessing the responsibility for damage and alerting carriers of their responsibilityLiaising with and supporting colleagues to agree which claims can be approved and which need disputingMonitoring claim progress working within agreed KPI timeframesRegistering claimant receipts of claim invoiceProducing reclaim demands based on claim information held and pursuing sameUpdating the dedicated database with reclaim status changesLiaison with and support for other role holders that interact with the claims handling processSpecifically: providing assistance in respect of document handling, database record updates and report generationTo manage own workload and always work within KPI timeframes setTo develop and maintain excellent working relationships with customers and colleagues across the CompanyRequired:Matric with Related qualification3 years experience in the insurance industry or inhouse at an OEM (automotive)Knowledge of FICAA solid understanding of the insurance claims administration processesAn organised and proactive approach that shows in excellent administration skillsExcellent communication skills, both verbal and writtenGood time management and organisation skills with the ability to prioritise workGreat problem solving skills with the ability to adopt a logical approach to resolving queriesStrive to deliver performance targets and drive business improvements to contribute to the success of the business
