Job Introduction:G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a CIT Manager based at our operations in Pretoria reporting to the Branch Manager.The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the CIT Manager plays within a successful business unit.The incumbent will be expected to be results driven and to live the values of the organisation.We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.Role Responsibility:Effective management of the financial performance of CIT Services and OperationsManage the relationship between actual results, budgets and forecasts, delegating accountability where appropriate.Initiate cost saving model and controls through;Gross Margin Management- Direct Wage control- Overheads control- Service/Schedule profitability- Ensuring that claims against the Company are prevented or minimized- Recommend capital expenditure in line with authority matrixFleet Management- Ensure fleet requirements are correctly communicated to the Transport department- Monitor fleet quality and standards around vehicle appearance and runningEffective management of staff within the branchEffective OrganizationStaff turnover analysis, proper allocation of staff to positions and structure.Set and agree objectives and performance standards with staff, including understanding of CIT policies and proceduresMonitor performance and provide feedbackCIT organizational structure is adequately staffed through effective recruitmentOptimize resources to meet CIT operational needs.Comply with cash Centre operational and administrative procedures within defined guidelinesDevelopmentSuccession Planning and Employment EquityDetermine training needs (in line with training and HR policy) for staff.Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.LeadershipMonitor and address staff motivation levelsSet and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code.Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.Hold branch management team meetings and communicate to all branch staff through those briefingsMaintain and develop sound trade union relationshipsSet and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code.Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.Hold daily branch management team meetings and communicate to all staff through those briefingsOptimize utilization of resources within the branch to ensure smooth and efficient operationsEffective management of CIT Contracts and CustomersCustomer retention and customer service levelsReview and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels.Make changes as necessaryUndertake regular and consistent customer visits (as and when required) and assess service of personnelHandling all CIT customer queries and complaintsMonitor customer service levels and implement management information KPIsUse CIT Systems and spreadsheet software to provide management information regarding CIT performance and to improve profitability.Ensure the systems are updated and maintained according to the Company's guidelines.Completion of CIT daily reports for submission to CIT daily return email address for consolidation and analysis and management by exceptionEffective management of the cash processing reconciliation processEffective management of the risk process and compliance within the CIT process cycleManage and monitor loss prevention and loss reduction proceduresEnsure and monitor adherence to procedures and policies around riskEnsure the adherence and correct utilization of company systems and procedures.Recommend capital expenditure for improved securityMaintain and complete records of audits around risks/security for the branchResponsible for Health and Safety awareness and compliance at the branchEnsures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained.Health and SafetyParticipate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.Participate in safety forums created by company for example safety meetings and safety talksReport all safety incidents to the relevant peopleDiscuss all safety incidents on all levelsFollow-up on any activities assigned through safety meeting/committee/representative/managementAttend safety education and refresher programmesComply with safety policies and procedures at workplaceDistribute safety information as and when requiredThe Ideal Candidate:QualificationBusiness or General Management qualification3 year tertiary qualification preferredPSIRA Grade B and CITExperienceMulti-site management3 years General ManagementExperience with Profit and Loss is highly advantageousRoute optimisationManaging a unionized workforceLogistics/Fleet managementHealth and Safety legislationSkills and AttributesManaging ConflictCommunication (Written and Verbal)Negotiation skillsComputer literacy – MS Office/ ChromeOSBasic financial skillsPlanning and organisingDelivering PerformanceWorking with ComplexityManaging Professionally
