Background of the Company
Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 15 Lindt retail stores.
As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.
Position Purpose
The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.
Key Responsibilities
Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team
Supervise employees to complete tasks and achieve goals in the absence of Store Management
Manage shop floor and drive sales by addressing customer concerns, motivating and training employees
Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed
Open and close the store following proper procedures documented in the opening and closing checklist
Ensure doors are opened/closed properly
Complete the necessary banking according to the proper procedure
Execute lead cashier responsibilities such as returns, exchange, expenses
Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner
Stays current and up-to-date on all store systems
Product Knowledge
Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
Product pricing, packaging, and category performance knowledge
Comply with product management and handling procedures
Compliance with food and hygiene and safety standards practicing good hygienic practices
General
Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
Record sampling and wasted products actively quality controlling products
Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day
Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy
Accepting courier deliveries and confirming all items are received against the invoice
Assisting in stock counts
Unpacking, moving, and restocking products
Work, Health, and Safety
Comply with all work health and safety requirements
Report damaged or dangerous equipment or property to management
Manual Handling
Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
Moving stock from storerooms to front of house
Qualifications
Confident and interactive with a friendly disposition
Excellent communication skills with a strong work ethic that can represent a premium brand
Responsible and accountable in achieving individual goals and budgets
Good time management skills (multi-tasking and prioritizing)
Grade 12
Customer Service background
Polite and patient
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