Job title : Chocolate Advisor Position - Third Key Holder (Access Park Boutique)
Job Location : Western Cape,
Deadline : January 04, 2025
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Key Responsibilities Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team Supervise employees to complete tasks and achieve goals in the absence of Store Management Manage shop floor and drive sales by addressing customer concerns, motivating and training employees Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed Open and close the store following proper procedures documented in the opening and closing checklist Ensure doors are opened/closed properly Complete the necessary banking according to the proper procedure Execute lead cashier responsibilities such as returns, exchange, expenses Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner Stays current and up-to-date on all store systems
Product Knowledge Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens) Product pricing, packaging, and category performance knowledge Comply with product management and handling procedures Compliance with food and hygiene and safety standards practicing good hygienic practices
General Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment Record sampling and wasted products actively quality controlling products Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy Accepting courier deliveries and confirming all items are received against the invoice Assisting in stock counts Unpacking, moving, and restocking products
Work, health, and safety Comply with all work health and safety requirements Report damaged or dangerous equipment or property to management
Manual Handling Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit Moving stock from storerooms to front of house
Requirements Confident and interactive with a friendly disposition Excellent communication skills with a strong work ethic that can represent a premium brand Responsible and accountable in achieving individual goals and budgets Good time management skills (multi-tasking and prioritizing) Grade 12 Customer Service background Polite and patient
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