Santam has a role available for a Chief Product Owner, reporting to the Chief Operations Officer: Santam Broker Solutions.
WHAT WILL YOU DODevelop and oversee the implementation of the change of the policy administration system for Outsourced Business. This includes participation in and design contribution to system build, integration into new PAS and migration journey strategy that manages the delivery and governance of the programme in a manner that ensures a seamless transition for both business partners and internal stakeholders, to meet business strategic objectives.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLEThe CPO or PO's responsibilities span across the domains of business product, platform/channel and system (IT solution); and across the full development life cycle from prioritization, define & design, development, integration, testing & training, delivery into the teams (both internally and business partners) and benefits realization. This role works very closely with the leadership team of the Business and contributes to Santam's overall objective of profitable growth.
Product Responsible for defining, prioritizing, evaluating, and inspecting the work generated by delivery teams in order to ensure delivered features and functionality is supportive of realizing the agreed objectives.Contribute to the product design and active participation in change initiatives and projects by providing vision and direction to the development teams and stakeholders throughout the initiative or project and create business requirements.Integral involvement in business case, project plan and other relevant delivery.Key participation in the overall architecture of the strategic imperatives relating to Outsourced Business roadmap.Oversee the development of user training plans and roll out.Oversee the migration and integration of Outsourced Business to Policy Centre (Internal Process) (Migration roadmap, liaison but not the primary accountability).Responsible for defining, prioritizing, evaluating, and inspecting the work generated by delivery teams in order to ensure delivered features and functionality is supportive of realizing the future business strategy.Systems Build and demonstrate an understanding of the Third-Party Administration Systems and Santam internal systems roadmap to timeously identify and mitigate against potential integration shortcomings.Ensure that external system owners comply with our system and regulatory requirements and vice versa for system integration.Act as a point of escalation and single point of contact for external vendors who will be integrating their systems into ours.Identify and ensure proper governance framework to ensure risks are effectively managed.Oversee effective stakeholder integration to achieve optimal cross project integration and effective management of project interdependencies.ProcessIdentify the future capabilities (People, Product, Process and Technology) that will enable the strategy; and defining a multi-year roadmap for delivery of capabilities.Lead the planning of business and IT solution release plans and set expectation for delivery of new functionalities. Responsible for the creation of a single prioritised backlog of value-based outcomes.Facilitate a Business Product Owner and Subject Matter group across business areas to inform the business requirements. Play a leadership role in the Change Agents network within BU and across the business.Provide input into the risk identification processes and communicate recommendations in the appropriate forum. Identify programme risks and collaborate with stakeholders to manage the mitigation of risks.Demonstrate the ability and understanding to facilitate integration of products, platforms and systems, processes into the broader Santam strategy.Ensure the enabling functions are optimally ready for the actual migration.Identify and support the implementation of initiatives that address migration shortcomings or areas of concerns.Drive the timeous and accurate project reporting to ensure that stakeholders are aware of project progress and risks.Positively influence and participate in change initiatives.Deliver on service level agreements made with internal and external stakeholders and business partners.Develop an escalation framework to address any bottlenecks that risk the timeous delivery of agreed milestones and any identified risks.Build and maintain relationships with business partners and internal and external stakeholders.Function as a liaison to Business and IT partners to gain a broad understanding of industry trends and innovations, and their impact on technology.Identify opportunities to enhance cost effectiveness and increase operational efficiency.Develop stakeholder mapping and engagement plan that incorporates BITS, Internal Business Units, Brokers, and binder agreement holders.Manage multiple stakeholder expectations on multiple levels across multiple business units and departments internally and externally over a large geographical area, each with own priority, expectations and focus.QUALIFICATIONS AND EXPERIENCEBusiness or Technology related Degree.Ten (10) years' experience within Financial Services Industry (Short-term insurance).5 years Short Term Insurance Business Management Experience at senior level.Experience across Personal and Commercial Lines.Solid Track record in complex system re-design and delivery on an enterprise scale.Agile Methodologies.Experience in both business and Information Technology strategic delivery.Business Partnership experience (intermediaries).Demonstrate ability to manage multiple stakeholders with various interests and requirements.System exposure within an Operations and Distribution environment.KNOWLEDGE AND SKILLSRegulatory & Compliance.Business processes.Business Acumen.Strong analytical skills.Strong networking and stakeholder management skills.Strong communication and relationship building skills.COMPETENCIESCollaborates and Teaming.Client focus.Drives results.Flexibility & adaptability.Critical Thinking.Quality Decision-making.High levels of emotional intelligence.Oversight and Strategic Thinking ability.Business acumen.Business requirements and design thinking.WHO WE ARESantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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