KEY PERFORMANCE AREAS, DELIVERABLES & MEASURES:Establishment Inspections and Dispute Resolution:Deliverables:Approve and prioritize inspection plans.Allocate and monitor Agents for site inspections.Conduct escalated inspections and resolve disputes.Measures:Number and outcome of inspections.Effective dispute resolutions.Compliance order issuance and dispute referrals.Complaint Investigations with Customer Centricity:Deliverables:Delegate and oversee jurisdiction investigations.Ensure customer-centric approach in all activities.Respond to and investigate complaints.Measures:Accurate complaints register.Timely investigations and positive feedback.Administration:Deliverables:Maintain documentation and oversee establishment registrations.Ensure timely delivery of arbitration awards and follow-up on complaints.Participate in industry notification projects and monitor compliance.Measures:Complete and accurate files.Timely compliance orders and arbitration awards.Legislative compliance.Staff Supervision:Deliverables:Participate in interviews and handle disciplinary matters.Lead performance meetings and provide mentorship.Monitor performance and vehicle usage.Measures:Approved leave forms.Motivated and performing team.Ad Hoc Functions:Deliverables:Perform tasks within incumbents ability as assigned.Measures:Report on specific tasks.KEY STAKEHOLDER RELATIONSHIPS:Internal:General Secretary, Compliance Enforcement and Dispute Resolution Executive Manager, Funds Administrator, Dispute Resolutions Officer, Agents.External:Employers, Employees, Employer Organisations, Trade Unions.QUALIFICATION REQUIREMENTS:Minimum:National Diploma in Labour Law, Proficient in Microsoft Office (Advanced Level).Preferred:Tertiary Qualification (LLB or B-Com Law), Certificate in Labour Dispute Resolution Practice.EXPERIENCE REQUIREMENTS:Minimum:5 years as an Agent in investigations and inspections, Supervisory experience, Trade union engagement, Conflict resolution.Preferred:8 years relevant experience, Representing bargaining council, Training Agents.KNOWLEDGE, SKILLS & BEHAVIOURS:Knowledge:Collective Bargaining, Labfurniour Law (Labour Relations Act, Basic Conditions of Employment Act), MS Office proficiency.Skills:Communication, Interpersonal, Teamwork, Problem-solving, Planning, Time management, Reporting.Behaviours:Assertiveness, Judgement, Attention to detail, Accuracy, Deadline-driven.WORKING CONDITIONS:60% Office-basedRequired to visit establishments for inspections and investigations.
