Customer Support Agent Company: Fluke
Location: Hybrid
Job DescriptionFluke is leading the world in creating software, test tools, and technology that will support customers today and in the future.
We are a customer-obsessed market leader with a strong reputation for reliability, quality, and safety.
A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area.
Bonus or EquityThis position is also eligible for bonus as part of the total compensation package.
As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in a selection of region(s) and customer satisfaction within the EMEA Fluke Order Management Team.
No day in the life of a Customer Support Agent at Fluke is the same.
You will be handling a variety of tasks while putting into practice your communication and problem-solving skills to assist customers with queries.
By consistently providing a high level of service, you will build positive relationships with customers and ensure loyalty and satisfaction.
In this role, you will: Process orders and complaints by taking appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages, and claims.Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing.Inform the channel partners about prices, delivery times, content of the order, and any other commercial information by phone, email, and online.Process quotes based on sales or channel partner input.Responsible for continuous improvement of customer satisfaction.About the team As a Customer Support Agent, you will be part of our multinational Order Management EMEA team that is integral to business success.
The variety of cultures and languages in combination with the positive atmosphere within the team makes for a fun, engaging, and supportive environment where your input is valued.
Are you curious to learn more?
Apply and we'll walk you through the role!
Minimum RequirementsPrevious experience in general office, accounting, shipping, or transportation is preferred;Fluency in English;Having a valid work permit for the United Kingdom;Excellent communication and problem-solving skills;Ability to work independently and in a team;Can-do mentality and strong customer focus;Why you should join Fluke: We offer a dynamic, international environment with opportunities for limitless learning, professional development, and growth.We are committed to a diverse and inclusive workplace where you feel supported and empowered to face challenges head-on, speak your mind, and be yourself.Aligning business and personal needs is important, so we provide you with flexibility to enable you to bring your best to work.
We recognize and celebrate success through our Fluke Inspire program for internal recognition.We support important causes and team up to find meaningful ways to give back to the community through the Fluke Day of Caring.
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