The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined
Description: Channel Administrator is responsible for assisting the Channel Manager in maintaining the Electronic Channels and to assist the revenue Manager with both strategic and tactical initiatives related to revenue maximization. Manage and maintain reservation controls and procedures.
MatricHotel management diploma or equivalentSystem conflict management experienceExperience with SiteMinder; OTA management experienceKnowledge on Rate loading and various booking enginesProtel PMS experience advantageousHands on Problem Solving approach and the ability to remain calm under pressureCustomer service driven with outstanding communication and active listening skillsAbility to work as part of a team, as well as independentlyHuge emphasis on staff training and developmentEffective communication with members of staff as well as Guests of the HotelHonest and trustworthy beyond approachGreat attention to detailPresentable/Professional appearance and well spokenTeam Player who leads by exampleProactive in approachInterpersonal skillsKey Performance Areas: Manage and maintain group and transient inventory controlsDevelop, monitor, and adjust sales and pricing strategiesExcellent interpersonal and communication skills and the ability to work well with co-workers and the public.Ensure that all systems are maintained including, Electronic channels, Third Party Extranets and GDS.In general, perform any other duties that might be requested by the Revenue Manager, Chief of Operations or Managing Director.Perform channel management service for the Hotel Group.Lead the Central Reservations Team, providing direction on channel management best practices, PMS/CRS/External Yield systems best practices, third party channel best practices.Creates and manages the training program of PMS/CRS/External Yield systems/Electronic Channels/Online Channels.Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.
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