Change Management, Communication and Distribution Engagement Forum (DEF) LeadDate: 26 Sep 2024Location: Johannesburg, Gauteng, ZAWho are we?Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.As the Change Management, Communication and Distribution Engagement Forum (DEF) Lead, you will play a pivotal role in driving change management initiatives, orchestrating communication strategies and overseeing the Distribution Engagement Forum. Your responsibilities will encompass planning, executing and reporting on change management efforts across all distribution channels, ensuring seamless communication internally and fostering employee engagement through the DEF.Change Strategy Development and Implementation:Strategic Planning: Lead the development of comprehensive change management strategies aligned with Distribution objectives and priorities.Change Architecture: Design and establish the framework and governance structure for managing change initiatives across the Distribution Channels.Stakeholder Engagement and Communication:Stakeholder Analysis: Develop tailored engagement strategies to build support and alignment among stakeholders at all levels.Communication Planning: Develop and implement communication plans to keep stakeholders informed and engaged throughout the change process.Change Capability Building and Support:Change Leadership Development: Provide leadership development programs and support to equip managers and leaders with the skills, knowledge, and tools needed to lead change effectively.Employee Support and Resources: Ensure that employees have access to the necessary support, resources and training to navigate change successfully.Change Readiness Assessment and Monitoring:Change Readiness Assessment: Conduct regular assessments of organizational readiness for change to identify gaps, barriers, and areas of strength.Risk Management: Develop risk mitigation plans and contingency measures to address potential challenges.Audience Segmentation and Messaging: Segment target audiences, develop tailored messaging and communication strategies to effectively reach and engage each audience segment.Multi-channel Integration: Implement a multi-channel communication approach, utilizing a combination of traditional and digital channels.Agenda Development and Facilitation: Lead the DEF meeting agendas in collaboration with cross-functional teams.Action Item Tracking and Follow-up: Maintain a comprehensive log of DEF meeting minutes, action items, and decisions. Ensure timely follow-up on action items and accountability.What will make you successful in this role?Change Management Expertise: Demonstrated experience in developing, executing and measuring change management strategies.Communication Mastery: Exceptional communication skills are essential.Distribution Engagement Forum Leadership: Ability to lead and manage the Distribution Engagement Forum effectively.Strategic Thinking: Strong strategic thinking capabilities to develop and implement marketing and communication strategies.Team Management: Proven ability to manage and motivate a team.Adaptability and Resilience: The financial services industry is dynamic and change is constant.Collaboration Skills: Effective collaboration with cross-functional teams and external stakeholders is crucial.Experience and Qualification/s requiredBachelor's degree or Diploma in change management.Certification in communication/journalism will be an added advantage.Certification in Project management will be highly advantageous.7+ years' background in a similar position.The experience of building targeted content is advantageous.Sound understanding of communication practices and procedures.Ability to multitask and work well under pressure.Outstanding organizational and leadership skills.Personal AttributesCourageManages complexityEnsures accountabilityPlans and alignsBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We pride ourselves in helping our employees to realise their worth.Core CompetenciesCultivates innovationCustomer focusDrives resultsBeing resilientCollaboratesTurnaround timeThe shortlisting process will only start once the application due date has been reached.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity.
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