Vacancy details
Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship
Job ProfileCustomer Experience - Customer Experience
TitleCentre Support Officer
Contract TypePermanent
Job Purpose Take your next step with BPP Group. BPP Group is looking for enthusiastic and passionate individuals to join the Customer Experience Team as a Centre Support Officer.
As a Centre Support Officer, you'll assist with centre activity including student inductions and events for both staff and students. From the moment our students and staff step into our study centres, you'll be there to help make sure they have a good experience on our sites.
This role is a great fit for a warm and outgoing individual, who enjoys meeting new people. As you have responsibility over the centre, you'll play a hand in planning and organising events, as well as working with your colleagues to help the events run smoothly.
Job Background Company Benefits • Learning and Development - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP's courses for free – be it a professional qualification or full degree.
• Pension - up to 5% matched by employer
• Life Assurance - 4x basic salary
• Cycle to work scheme
• Private Medical Cover
• Health Care Cash Plan
• Dental Insurance
• Employee Assistance Programme
• Will Writing Service
• Income Protection
• Give as you earn - You can make tax-efficient contributions to a charity of your choice.
• BPP Rewards - A company-funded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing , and home insurance.
• 25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.
Key Responsibilities:Please see attached Job Description for full list of responibilities:
- Providing an excellent front of house experience for all students, staff and visitors
- Assisting the enrolment process including helping students to send in the correct documents
- Actively support students in any conversation/correspondence to promote international student well-being
- Responding to students queries via case management system (Salesforce)
- Assist Centre Support Managers with organising and setting up events for the entire student and staff population
- Work with the Students Association and other departments to deliver engaging student events
DepartmentCustomer Experience - Customer Experience
Vacancy locationLocationUK, North West, Manchester St James's
Candidate CriteriaSkills, experience & qualifications required - Essential
A student-centric, service culture attitude
Excellent written and verbal communication skills
Confidence in speaking over the phone and face to face
Good customer service skills
Excellent relationship building skills
The ability to effectively plan, organise and prioritise workload
The ability to work well in a team and be collaborative
Excellent computer/IT skills
Self-motivated
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