Client Relationship Management Serve as the main point of contact for all clients, addressing queries, concerns, and requests in a timely and professional manner.
Foster strong relationships with tenants, ensuring a high level of satisfaction and retention.
Organize and promote community-building activities and networking events to enhance tenant engagement.
Operations Management Oversee the daily operations of the office space, ensuring that it is clean, well-maintained, and fully functional.
Ensure all office equipment, internet, and utilities are in working order, resolving issues as they arise.
Manage and supervise a small team of administrative and maintenance staff, if applicable.
Coordinate with external vendors for services such as cleaning, security, and IT support.
Financial Management Manage the centre's budget, monitor expenses, and ensure profitability by optimizing occupancy and controlling costs.
Prepare and present regular reports.
Oversee billing, rent collection, and any financial matters related to client contracts and leases.
Sales and Marketing Immediate responses to sales enquiries and closing of leads.
Conduct tours of the office space for prospective tenants, highlighting key features and benefits.
Develop and implement marketing strategies to attract new clients, including digital marketing.
Health & Safety Compliance Ensure that the office environment complies with all health and safety regulations.
Implement and maintain emergency procedures and protocols.
Facility Management Ensure the office layout is optimized for productivity, client needs, and aesthetic appeal.
Coordinate any necessary renovations or upgrades in a manner that minimizes disruption to clients.
Strategic Planning and Reporting Provide input to the overall strategy of the shared office business.
Analyze occupancy trends and provide insights for improving operational efficiency and customer experience.
Requirements Facility management, event coordination, and customer service skills Strong organizational and leadership abilities Excellent communication and interpersonal skills Experience in office management, property management, hospitality, and facilities Knowledge of budgeting and financial management Ability to multitask and problem-solve in a fast-paced environment Proficiency in MS Office and property management software Bachelor's degree in Business Administration or related field Sales experience Previous experience in managing shared office space Benefits Office & Co. offers flexible workspace solutions, providing a professional environment that encourages creativity and productivity.
Our serviced offices create a lifestyle-working environment.
Seniority level Entry level Employment type Full-time Job function Management Industries IT Services and IT Consulting #J-18808-Ljbffr