Primary purpose of the job • To ensure accuracy in the capturing of prescriptions by the pharmacist's assistants, through quality assurance in the form of blind checking. • Providing clinical guidance to pharmacist's assistants in regards with Pharmaceutical Practices/ GPP and CCMDD prescribing guidelines. • Accurate capturing of chronic medication prescriptions. • Assist with daily quality assurance processes.
PRINCIPAL DUTIES AND RESPONSIBILITIES (What do you have to be able to do to achieve the desired results of your job? Include management and leadership responsibilities for Managers.)
KEY PERFORMANCE AREA KEY PERFORMANCE INDICATORS 1. Operational and quality performance – Blind checking of prescriptions captured by pharmacist assistants
Ensure prescription captured by assistant on the correct profile, patient, address, originating facility, contact details and prescribed medication.Perform a drug utilisation review on medication prescribed and interact with health care professionals where needed.Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants Accurate and quick responses to patient queries and diligence with follow up work within SLA requirementsAccurate and complete handling of all profiles worked on as per Standard Operating Procedures 1. Customer service and call handling Calls received need to be handled professionally and with very strict confidentiality within SOP's and SLA
Accurate and correct information to be provided to the patient and call attempts to be made according to SOP's and SLA requirements
Problem solving abilities
Accurate data capturing and instructions to relevant staff if required
Queries appropriately followed up until finalised
1. Productivity and availability standards met
Productive and available according to hours as stipulated in contract.
Adherence to the expectation on blind checking outputs for the CCMDD Order Processing department.
IDEAL QUALIFICATIONS Grade 12
B. Pharm
EXPERIENCE Knowledge of Medipost operations/ CCMDD processes 2-3 Years
Computer Literate
Microsoft Office (Excel - Intermediate / Advanced)
Need to be registered at SAPC
TRAINING REQUIRED MedipostApp system training, CCMDD SLA training, company and departmental policies and procedures, Ongoing soft-skills development training(in-house), Eco-Time, ESS
COMPETENCIES Communication;
Teamwork
Planning and organizing
Achieving results
Problem solving
Technical credibility
2.3 Specific Requirements/Other important information Ability to prioritise large work load
Ability to maintain policy guideline with in pressured situations
Ability to act independently
Ability to accept and take charge of projects allocated on short notice
Willingness to work overtime during high pressure periods
Adhere to continues professional development as required by SAPC; completing six CPD activities over a twelve- month period.
The attendance of monthly pharmacy forums as well as weekly product training is highly recommended.
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