To ensure safe, efficient and effective reconciliation of relevant documentation and provide a service of excellence to customers by meeting SLA's to ensure compliance with policies, procedures, audit requirements and HSEQ requirements.What you'll be doingSupport offered to Category managers, convenience operations specialists pertaining to category, products, new store openings etc.Monitoring project progress and creating project status reports for stakeholders.Facilitation of tasks that form part of the critical path to launch.Executing a variety of project management administrative tasks such as stock, smalls and equipment management.Provide the division support by being the first point of contact amongst internal and external stakeholders.Creating a positive customer experience that will boost customer's confidence in your service and product offerings.Ensures that all issues and concerns will be resolved quickly and respectfully while also ensuring customer loyalty and retention.Provide detailed calendar management for CSP Manager, prioritizing inquiries and requests while troubleshooting conflicts as well as making judgements and recommendations to ensure smooth day-to-day engagements.Perform administrative tasks that facilitate the Manager's ability to effectively lead the division, including assisting with special projects, designing and producing complex documents, reports, and presentations.Collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports.Serve as the primary point of contact for internal and external stakeholders on all matters pertaining to the Convenience division, including those of a highly confidential or critical nature.Coordinate all team meetings and conferences and assist with staff meetings and events as needed.Evaluate and assist in developing office protocol and procedures for improved workflow and anticipate future needs as the organization grows. Assist in the selection of vendors and purchase equipment, services, and supplies necessary for operation of the organization.Manage information systems operations including hardware, software, desktop support, internal telecommunications, and strategic systems development and planning.Expense management administration.Administer all expense management related tasks including but not limited to – requisition creation and follow up, procurement engagement and PO administration.What you've done beforeBaseline:NQF Level 5 (Higher Certificate in Business Administration or relevant)3 years administration or personal assistant experienceAdvanced Excel skillsAdvantageous:NQF Level 6 (Diploma in Business Administration)3 – 5 years' experience in Retail/FMCG industryWho you areYou are a detail-oriented individual.You have built a strong personal brand.You are an expert at organizing and prioritizing.You are passionate about teamwork and integration.You have excellent communication skills.You have a reputation for being forthright and assertive.You immerse yourself in various aspects of the organization.You influence the implementation of initiatives relating to the Engen convenience business.You operate effectively in an ever-changing, dynamic and agile business.You want to be part of an exciting, new direction for an organization.You integrate with various stakeholders on an ongoing basis.Additional InformationBand: FLLocation: Cape TownJob Advert Closing Date: All job adverts close five days after date posted.Engen's approved Employment Equity plans and targets will be considered as part of the recruitment process.We welcome applications from people with disabilities. Let us know how we can accommodate you to participate in the recruitment process.The appointment will be made in line with Engen's Employment Equity Strategy.All applications must be submitted to the contact person/numbers provided & in the manner requested.If not submitted by the closing date, your application will automatically not be considered.Engen does not guarantee that you will be called for an interview or appointed by virtue of your application.Engen reserves the right not to make an appointment.
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