Job DescriptionResponsibilities involve the daily management of cash requirements and requests for PoP Channel (Branch, ATMs and Cash Centre), operational maintenance and support, and proactive/preventative analysis of ATMs, Branch and Cash Centre. The Specialist will demonstrate knowledge of key business processes, products and services, within agreed areas of expertise.Essential Functions and specifics of the Job / Responsibilities:Branch and ATM AnalysisMaintain Entity data (Alerts; profile set up; operational limits; calendars; etc)Optimisation (costs; service days; etc)Cash Management (excesses; outages; specials; etc.)iCom Compliance (branch behaviour; iCom parameters; etc.)Analyse poor performance branchesAnalyse special requestsCIT Confirmations:Ensure ALL relevant detail from ALL Authorised CIT providers are received dailyEnsure detail received in correct format and fieldsUpload ALL relevant detail via IDMUpload ALL updates when and as receivedReporting:Branch Regional ComplianceEmergency Cash RecordingsLimit Validation (iCom / Karabo)Service Now:Monitor Service Now requestsAssign relevant Branch calls to queueAction and resolve requests and queries within SLAClose and or re-assign calls as requiredHelpdesk:Log On and ensure 'ready status' dailyAnswer and resolve all incoming calls within SLAFunctions:Liaise with CIT companies regarding delivery failuresSource quotes and arrange CIT for Ad Hoc services due to revamps; closures; branch openings; etc.Capture Emergency Cash requests via ICMS / iComMaintain branch LimitsMonitor ALL resource mailboxes for requests; queries; etc.Liaise with PoP Operations / ROMsAction and Analyse WASP exceptionsAnalyse all reports (MI) for possible loopholes and possible changes and or solutionsRecord and Store ALL relevant documentation (Emergency Forms; Order numbers; Ad Hoc quotes and requests; etc.).Route PlanningCIT MigrationGeneralAd Hoc presentations and trainingAd Hoc project involvement including implementationQuery resolutionBackup of critical data on ad hoc basisProvide information for management reports and presentationsAd Hoc functionsKnowledge/QualificationsComputer literacy: MS Office (Excel, Outlook, PowerPoint, Word) ICOM;General branch banking experienceAnalytical; intuitive; creative; logical; practical; innovative; imaginative; paradoxical; honest; tactful; enthusiastic; persuasiveAdvanced verbal, written and numerical ability;Attention to detailSelf-motivated and goal orientated.Job DetailsApplication Closing Date: 31/08/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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