G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Cash Processing Centre (CPC) Manager based at our operations in East London, reporting to the Branch Manager.The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Cash Processing Centre (CPC) Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.Main Purpose of PositionTo effectively manage and oversee the total operations of all cash related activities. To ensure alignment of contractual obligations to customers and drive implementation of the company's cash processing procedures in the most cost effective and efficient manner possible. To continually review and improve cash operations profitability.Effective management of the Cash Centre OperationsManage relationship between actual results, budgets and delegating accountability where appropriate.Initiate cost saving model and controls (Gross Margin Management)Direct Wages/Overtime ManagementOverheads controlCash Processing profitabilityEnsuring that claims against the Company are prevented or minimizedRecommend capital expenditure in line with authority matrixProvide management information and measurement regarding the Cash Centre performance and to improve profitabilityOperations ManagementHave a understanding of Cash Centre policies and proceduresComply with cash Centre operational and administrative procedures within defined guidelinesEnsure effective control of Record keeping for all applicable documentsEnsure effective management of daily reconciliationsEnsure the systems are maintained according to the Company's guidelinesConduct a weekly cash check on all Floats in the Cash CentreEffective management of the age analysis of cash processingAuthorize EFT payments to customers and banksEnsure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered toQuality Assurance of the Cash CentreEnsures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's code of conduct and disciplinary codeEnsure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectivelyEffective management of Cash Centre staff within the branchEffective Labour and OrganisationStaff turnover analysis, proper allocation of staff to positions and structureSet and agree objectives and performance standards with staffMonitor performance and provide feedbackCash Centre organizational structure is adequately staffed through effective recruitmentOptimize resources to meet Cash Centre operational needsOversight of employee record ensuring that all relevant and required documentation is on fileAssist with other relevant duties and responsibilities that management may require from time to timeTraining and DevelopmentSuccession Planning and Employment EquityDetermine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.Ensure all employees have attended the role specific trainingCMC Manager must take ownership of personal developmentLeadershipMonitor and address staff motivation levelsSet and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's values, code of conduct and disciplinary code.Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.Ensure record keeping of all minutes of meetingsMaintain and develop sound trade union relationshipsEnsure that all staff adhere to the uniform standards at all timesEffective management of Customer RelationshipsCustomer retention and customer service levelsMaintain all SLA's, customer relations and deficienciesUndertake regular and consistent customer visits (as and when required) and assess service levelsManage all Cash Centre customer queries and complaintsCompletion of CMC daily reports to internal and external customers for submissionEffective management of the Risk process and Compliance within the Cash CentreManage and monitor loss prevention and loss reduction controlsEnsure and monitor adherence to procedures and policies with regards to riskEnsure the adherence and correct utilization of company systems and proceduresMaintain and complete records of audits around risk for the Cash CentreHealth and SafetyParticipate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.Participate in safety forums created by company for example safety meetings and safety talksReport all safety incidents to the relevant peopleDiscuss all safety incidentsFollow-up on any activities assigned through safety meeting/committee/representative/managementAttend safety education and refresher programmesComply with safety policies and procedures at workplaceDistribute safety information as and when requiredQualification and ExperienceGrade 12Tertiary qualification in banking/financial services/general management preferredA minimum of 3 years' experience of general management qualification and experience in a similar environmentValid Driver's LicenseSkills and AttributesCommunication (Written and Verbal)Computer literacy – MS Office (Excel intermediate)Report and analysis of informationAwareness of the market environmentDelivering strategyDriving ChangeLeading PeopleDelivering PerformanceWorking with ComplexityManaging professionallyCustomer ThinkingCollaborating and Co-operatingRemuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
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